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Frequently Asked Questions

GENERAL

wHAT IS THE DIFFERENCE BETWEEN BBCSO DISCOVER, CORE AND PROFESSIONAL?

Please visit our Comparison Tool for more information on this

WHAT IS MODE SWITCHING?

Our mode switching technology allows you to switch between each edition of BBC Symphony Orchestra.

HOW DOES MODE SWITCHING BETWEEN DISCOVER, CORE AND PRO WORK?

We’ve broken down Mode Switching here.

IF I WANT TO INSTALL THIS LIBRARY ON A SECOND COMPUTER, DO I HAVE TO DOWNLOAD IT AGAIN?

Yes, you can do this by following these steps to re-download. Reset the download for BBCSO Discover/Core and then re-download on the machine of your choice. As well as this, you can also move the “Spitfire Audio - BBC Symphony Orchestra” folder to a second machine, and then follow these steps to authorise that machine.

As a Professional owner, does this mean I can have 6 serial numbers/versions of BBCSO libraries?

These libraries do not use serial numbers, and instead you get a limited number of resets/downloads in the Spitfire App. As these are all treated as separate products within the App, your authorisations remain the same.

IS THERE Upgrade pricing AVAILABLE IF I WANT TO UPGRADE FROM DISCOVER TO CORE, DISCOVER TO PROFESSIONAL OR CORE TO PROFESSIONAL?

Yes, the upgrade price is simply the price difference between the product you own and the product you are upgrading to, at the point of purchase. Add the library you want to purchase to your cart, and it will intelligently calculate your crossgrade price, based on what you own. Make sure you’re logged in first!

BBC SYMPHONY ORCHESTRA PROFESSIONAL

IS THIS PRODUCT AVAILABLE WITH AN EDUCATIONAL DISCOUNT?

Yes, this library will be available with an educational discount. Request your educational discount here. The Educational Discount will apply to the full RRP of the library, not the introductory offer, so any codes received during the promotional period will only “top up” the discount to 30%.

CAN I USE THIS LIBRARY ON MORE THAN ONE COMPUTER?

Yes, this is a single user license, but our EULA allows for installation on up to two computers at a time.

IF I WANT TO INSTALL THIS LIBRARY ON A SECOND COMPUTER, DO I HAVE TO DOWNLOAD IT AGAIN?

No, you can simply copy the “Spitfire Audio - BBC Symphony Orchestra” folder over and use the Repair feature in the Spitfire Audio App to ensure the plugin can find all the content that it needs.

WHAT ARE THE BENEFITS OF BUYING THE PRODUCT ON YOUR EXTERNAL SSD?

We recommend you buy the library on our 1TB External Solid State Drive, as the library is ~600GB. You can add this to your cart on the BBC Symphony Orchestra product page. The library will run directly from the external drive for instantly playability, saving space on your internal hard drive. The library is also available on our standard external hard drive which you can add to your cart at checkout, but it can be slower to load given the size of the library.

WHAT IS THE SSD MODEL?

The external SSD is a 1TB Samsung 860 EVO, housed in our bespoke Spitfire Audio hard case. For full specs, click here.

WHERE IS MY HARD DRIVE?

Once your SSD has been dispatched, you will receive a tracking number via email. Delivery times are next day for UK, 2-3 business days for Europe and 3-5 business days for international orders.

WHY IS BBCSO PROFESSIONAL IN YOUR OWN PLUGIN, AND WHAT ARE THE BENEFITS?

Our own plugin is constantly evolving with new features and optimisations that aren’t possible in Kontakt. We can do more in depth sampling, and offer all 20 signal options without any risk of crashing. BBC Symphony Orchestra was originally 1.4TB, but we have compressed it to ~600GB in a lossless format, which compresses the data further than Kontakt sample files for perfect sample quality at smaller download sizes. We also give you Global Memory Sharing, meaning you’ll only ever load one version of a sample into RAM, and the modulators react much more quickly. 

HOW DOES YOUR DEDICATED PLUGIN WORK?

Our dedicated plugin libraries work as standalone instruments in your DAW, meaning that no serial number is provided and the authorisation process happens during your download. We provide an AU, VST2, VST3 and an AAX, so as long as your chosen DAW supports one of those plugin formats, you’re good to go.

WHAT’S IN THE LEGATO PATCHES?

Each of the main instruments (leader and group) includes a legato patch. The strings legato patches include both portamento and slurred transitions, as well as short notes, for a more agile, varied performance. The flute and piccolo ‘Extended’ legato patches include normal slurred transitions, fast run transitions and short staccato notes, all in one patch.

I bought BBC Symphony Orchestra before April 2020, why does the Spitfire Audio App now call it BBC Symphony Orchestra Professional?

Upon the release of Core and Discover, we’ve now updated the base release as Professional. The library content remains the same, and as an owner of Professional you will be granted both Core and Discover free of charge. 

IF I OWN BBC SYMPHONY ORCHESTRA, WILL I RECEIVE CORE AND DISCOVER FOR FREE?

Yes! Core and Discover will automatically appear in your Spitfire App under BBC Symphony Orchestra on release.

I OWN BBC SYMPHONY ORCHESTRA PROFESSIONAL, WHY CAN’T I SEE CORE AND DISCOVER IN MY SPITFIRE APP?

You’ll find these downloads available within the BBC Symphony Orchestra page in the App by clicking on the artwork and scrolling down. 

WHERE CAN I SEE A FULL WALKTHROUGH AND MORE VIDEOS?

All of our BBC Symphony Orchestra tutorial videos — including our main overview and walkthroughs for each section of the orchestra — can be found on this page.

WHAT ARE THE DIFFERENCES BETWEEN BBC SYMPHONY ORCHESTRA AND SPITFIRE SYMPHONY ORCHESTRA?

BBC Symphony Orchestra sample library, presented in its own dedicated plugin, has been recorded at the world famous Maida Vale Studio 1, London. This space has a tighter, more controlled sound than many other large hall spaces, and a professional scoring stage used by the BBC for many of its famous performances, from the BBC SO to The Beatles, Hendrix and Bowie, to name a few. The BBC SO has been performing and touring the world since the 1930s. Priding themselves on their live performances, these world class players are one of the most respected orchestras in the world. Their sound offers a precise cohesion and polished performances unlike any other.

Spitfire Symphony Orchestra (SSO), presented in 3 Kontakt plugins: Strings, Brass & Woodwinds, is recorded at the home of film scoring — The Hall at AIR Studios — a rich, natural sounding hall space. Best known for its famous score recordings including the Harry Potter films, Inception, the Batman trilogy, Life of Pi, Isle of Dogs, Paddington 2, and many more. The orchestra is made up of London’s finest session musicians, known for their work with best composers (Hans Zimmer, John Williams, Harry Gregson-Williams and more) on many blockbuster films, AAA Games and hit TV shows. A definitive, professional level orchestral anthology, SSO gives you a realistic, cinematic blockbuster sound.

Click here to find out more.

WHEN DOES THE LATEST OFFER END FOR BBCSO PROFESSIONAL?

31st May 2020.

BBC SYMPHONY ORCHESTRA CORE

IS THIS PRODUCT AVAILABLE WITH AN EDUCATIONAL DISCOUNT?

Yes, this library will be available with an educational discount. Request your educational discount here. 

CAN I USE THIS LIBRARY ON MORE THAN ONE COMPUTER?

Yes, this is a single user license, but our EULA allows for installation on up to two computers at a time.

IF I WANT TO INSTALL THIS LIBRARY ON A SECOND COMPUTER, DO I HAVE TO DOWNLOAD IT AGAIN?

No, you can simply copy the “Spitfire Audio - BBC Symphony Orchestra” folder over and use the Repair feature in the Spitfire Audio App to ensure the plugin can find all the content that it needs.

HOW DOES YOUR DEDICATED PLUGIN WORK?

Our dedicated plugin libraries open directly in your DAW, meaning that no serial number is provided and the authorisation process happens during your download. We provide an AU, VST2, VST3 and an AAX, so as long as your chosen DAW supports one of those plugin formats, you’re good to go.

IF I OWN CORE, WILL I RECEIVE DISCOVER FOR FREE?

Yes, it will automatically appear in your Spitfire App.

WHAT ARE THE DIFFERENCES BETWEEN BBC SYMPHONY ORCHESTRA CORE AND SPITFIRE SYMPHONY ORCHESTRA?

BBC Symphony Orchestra sample library, presented in its own dedicated plugin, has been recorded at the world famous Maida Vale Studio 1, London. This space has a tighter, more controlled sound than many other large hall spaces, and a professional scoring stage used by the BBC for many of its famous performances, from the BBC SO to The Beatles, Hendrix and Bowie, to name a few. The BBC SO has been performing and touring the world since the 1930s. Priding themselves on their live performances, these world class players are one of the most respected orchestras in the world. Their sound offers a precise cohesion and polished performances unlike any other.

Spitfire Symphony Orchestra (SSO), presented in 3 Kontakt plugins: Strings, Brass & Woodwinds, is recorded at the home of film scoring — The Hall at AIR Studios — a rich, natural sounding hall space. Best known for its famous score recordings including the Harry Potter films, Inception, the Batman trilogy, Life of Pi, Isle of Dogs, Paddington 2, and many more. The orchestra is made up of London’s finest session musicians, known for their work with best composers (Hans Zimmer, John Williams, Harry Gregson-Williams and more) on many blockbuster films, AAA Games and hit TV shows. A definitive, professional level orchestral anthology, SSO gives you a realistic, cinematic blockbuster sound.

Click here to find out more.

WHEN DOES THE INTRODUCTORY OFFER END FOR BBCSO CORE?

31st May 2020.

I have filled in the survey, where is my free copy of BBC Discover?

You can check the status of your application here

IS THIS PRODUCT AVAILABLE WITH AN EDUCATIONAL DISCOUNT?

Yes, this library will be available with an educational discount. Request your educational discount here. You can also receive this product for FREE by answering a questionnaire and waiting 14 days for the download — click here to find out more.

CAN I USE THIS LIBRARY ON MORE THAN ONE COMPUTER?

Yes, this is a single user license, but our EULA allows for installation on up to two computers at a time.

IF I WANT TO INSTALL THIS LIBRARY ON A SECOND COMPUTER, DO I HAVE TO DOWNLOAD IT AGAIN?

No, you can simply copy the “Spitfire Audio - BBC Symphony Orchestra” folder over and use the Repair feature in the Spitfire Audio App to ensure the plugin can find all the content that it needs.

WHY IS BBCSO DISCOVER IN YOUR OWN PLUGIN, AND WHAT ARE THE BENEFITS?

Our own plugin is constantly evolving with new features and optimisations that aren’t possible in Kontakt. We can do more in depth sampling without any risk of crashing, and can also compress it to create perfect sample quality at smaller download sizes. 

Why would I pay if I can get it for free?

At Spitfire Audio we support our musicians by paying them royalties on the products we sell, as well as any initial costs at all recordings, so any revenue made from this product will help fund the musicians who feature on the library.

HOW DOES YOUR DEDICATED PLUGIN WORK?

Our dedicated plugin libraries work as standalone instruments in your DAW, meaning that no serial number is provided and the authorisation process happens during your download. We provide an AU, VST2, VST3 and an AAX, so as long as your chosen DAW supports one of those plugin formats, you’re good to go.

I’VE INSTALLED DISCOVER AND IT’S NOT SHOWING UP IN MY DAW.

You may not have installed the BBCSO Plugin, which is separate to the Discover/Core download. You can follow these steps for a step-by-step on the install process.

PRODUCT SYSTEM REQUIREMENTS

bbc sYMPHONY ORCHESTRA pROFESSIONAL

MAC
Mac OS X 10.10 or later Minimum: 2.8GHz i5 minimum (quad-core), 8GB RAM. Recommended: 2.8GHz I7 (six-core), 16GB RAM. Machine must be connected to the internet during install.

WINDOWS
Windows 7, Windows 8, or Windows 10 (latest Service Pack, 64-bit) Minimum: Intel 2.8 GHz i5 (quad-core) or AMD Ryzen 5. Recommended: Intel 2.8 GHz i7 (six-core) or AMD R7 2700. Machine must be connected to the internet during install.

bbc sYMPHONY ORCHESTRA core

MAC
Mac OS X 10.10 or later Minimum: 2.8GHz i5 minimum (quad-core), 8GB RAM. Recommended: 2.8GHz I7 (six-core), 16GB RAM. Machine must be connected to the internet during install.

WINDOWS
Windows 7, Windows 8, or Windows 10 (latest Service Pack, 64-bit) Minimum: Intel 2.8 GHz i5 (quad-core) or AMD Ryzen 5. Recommended: Intel 2.8 GHz i7 (six-core) or AMD R7 2700. Machine must be connected to the internet during install.

bbc sYMPHONY ORCHESTRA DISCOVER

MAC
Mac OS X 10.10 or later, Intel Core 2 Duo

WINDOWS
Windows 7, Windows 8, or Windows 10 (latest Service Pack, 32/64-bit) Intel Core 2 Duo or AMD Athlon 64 X2