Working within this dynamic creative fast growing company based in Kings Cross, Spitfire produces the finest virtual instruments from the finest musical samples in the world. It is a beacon of quality not just for its own productions but the endorsements it offers to the third party sample developers and fellow sound smiths it goes into production partnerships with. At the heart of Spitfire’s evolution is the greatest recorded selection of orchestral samples on the planet thus far, alongside a recent expansion in scope to cover all areas of the music spectrum.
We are offering short term contracts with our Customer Experience team that will help us in times of high demand and provide you with an insight into the company.
You will be responsible for providing excellent and timely customer service to our demanding clients. You will be a music technology enthusiast with a friendly, patient and engaging personality and excellent written and spoken English.
In addition to helping customers one to one, you will also write articles and tips and tricks relevant to the support you are giving with the intention of helping future customers that have the same problem.
You will also be responsible for ensuring that any relevant comments or reported bugs are entered into the appropriate reporting system, and keeping customers up to date with responses and fixes as they become available (when necessary).
Hours: Short term contract. 9-5 Full Time
Location: Kings Cross, London
Salary: £22,000 PA
Apply: CV and covering letter by email to firstname.lastname@example.org for the attention of Ben DeVille. Please put “CX Intern” in the subject line.
These skills are essential for the role:
These skills are not essential
Knowledge of any of the following music technology products: