Working within this dynamic creative fast growing company based in Brooklyn, New York, Spitfire produces the finest virtual instruments from the finest musical samples in the world. It is a beacon of quality not just for its own productions but the endorsements it offers to the third party sample developers and fellow sound smiths it goes into production partnerships with. At the heart of Spitfire’s evolution is the greatest recorded selection of orchestral samples on the planet thus far, alongside a recent expansion in scope to cover all areas of the music spectrum.
You will be responsible for providing excellent and timely customer service to our demanding clients. You will be a music technology enthusiast with a friendly, patient and engaging personality and excellent written and spoken English.
In addition to helping customers one to one, you will also write articles and tips and tricks relevant to the support you are giving with the intention of helping future customers that have the same problem.
You will also be responsible for ensuring that any relevant comments or reported bugs are entered into the appropriate reporting system, and keeping customers up to date with responses and fixes as they become available (when necessary).
Hours: 8-5 Full Time
Location: Brooklyn, New York
Salary based on experience
Apply: CV and covering letter by email to email@example.com for the attention of Ben DeVille. Please put “CX Advocate US” in the subject line.
These skills are essential for the role:
These skills are not essential but would be highly desirable
Knowledge of any of the following music technology products: