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Head of Ecommerce

Salary: Compensation package £75,000
Job Type: Permanent, Hybrid - 3 days in London office, 2 days WFH

About Spitfire Audio

At Spitfire Audio, we make sample libraries that are used by creators all around the world. Our mission is to inspire a new generation of music makers.

Our range of over 200 accessible software instruments let music-makers create, with the highest quality instruments, from full symphonic cinematic orchestra to drums, synths, choirs and more, all playable using a regular musical keyboard. Since 2007, we have recorded and released products with the likes of Hans Zimmer, Abbey Road Studios, the BBC Symphony Orchestra and a host of up-and-coming artists.

Role summary

The Head of Ecommerce will take full ownership of Spitfire Audio’s E-commerce channels, driving profitable growth. You will develop and continuously improve our digital strategy to provide an outstanding and seamless online experience for our customers. As an established leader, you will lead a team of three, innovating and maximising all commercial opportunities.

Primary tasks and objectives

  • Own and define the E-commerce strategy for spitfireaudio.com
  • Full P&L responsibility
  • Responsible for the overall success of the website measured by conversion rate and sales
  • Monitor and report on performance, sharing actionable, commercial and consumer insights with key business stakeholders to drive growth
  • Preparing business sales forecasts across new product, catalogue and promotional categories
  • Develop promotional plans and oversee all execution
  • Lead and nurture the development of the E-commerce team including data analysts and CRM managers

What we’re looking for

  • Previous experience in a Head of E-commerce or senior trading role
  • Proven track record of increasing sales and conversions across digital platforms
  • Adaptable in an environment with shifting demands and changing priorities
  • A proactive self-starter with the ability to work independently and creatively solve problems
  • Experience in managing agencies and individuals
  • Expert knowledge of web analytics tools such as Google Analytics, Contentsquare. Experience in data platforms such as BigQuery, Looker or Y42 would be advantageous
  • Strong sense of ownership, and ability to drive results based on data

How to apply

To apply, email careers@spitfireaudio.com with “Head of Ecommerce” in the subject line. Applications close 31st October 2023.

Company benefits

Apart from joining a wonderful team and friendly company culture, you'll have access to:

  • Pension scheme
  • Private healthcare, including a range of pre-claim benefits
  • Life insurance policy
  • Income protection policy
  • WeCare 24/7 mental health support service
  • 25 days holiday a year plus UK Bank Holidays
  • Employee Benefit Membership Discounts
  • National Cycle to Work scheme
  • Health & fitness app ClassPass
  • Company social events

Spitfire Audio is an equal opportunity employer and values the differences that a diverse workforce brings. We are committed to ensuring that the terms and conditions of employment of employees and potential employees are equitable and non-discriminatory. This means that job applicants and employees will be treated fairly regardless of their sex, marital status, sexual orientation, gender reassignment, race, ethnic origin, disability, age, religion or religious beliefs.