Customer Support Representative

Working within this dynamic creative fast growing company based in Kings Cross, Spitfire produces the finest virtual instruments from the finest musical samples in the world. It is a beacon of quality not just for its own productions but the endorsements it offers to the third party sample developers and fellow sound smiths it goes into production partnerships with. At the heart of Spitfire’s evolution is the greatest recorded selection of orchestral samples on the planet thus far, alongside a recent expansion in scope to cover all areas of the music spectrum.


JOB DESCRIPTION SUMMARY

You will be responsible for providing excellent and timely customer service to our demanding clients. You will be a music technology expert with a friendly, patient and engaging personality and excellent written and spoken English.

In addition to helping customers one to one, you will also write online content and produce videos relevant to the support you are giving with the intention of helping future customers that have the same problem.

You will also be responsible for ensuring that any relevant comments or reported bugs are logged in the appropriate database, and keeping customers up to date with responses and fixes as they become available (when necessary).

Hours: 40 hours per week

Location: Kings Cross, London

Salary: Dependent on experience

Apply: CV and covering letter by email to careers@spitfireaudio.com for the attention of Ben DeVille. Please put "Customer Support Representative" in the subject line.

Closing Date: Friday 1st December 2017


PRIMARY TASKS & OBJECTIVES



ESSENTIAL

These skills are essential for the role


DESIRABLE

These skills are not essential but would be highly desirable

In depth knowledge of any of the following music technology products:

Additionally: